After-Sale Service
I. Service Commitments:
Emergency Maintenance Service Team: The company has formed an emergency maintenance service team, including experienced engineers and technicians, to ensure a rapid response to customer repair and replacement needs.
After-Sales Service Tracking: After product delivery, the company follows up with customers through phone/instant messanging consultations until the customer is satisfied, ensuring that customer needs are met.
Quality Complaint Handling: The company commits to promptly respond to and resolve complaints related to product quality and take appropriate measures, including repair and replacement.
Timely Repairs: The company guarantees that maintenance personnel can respond to customer calls at any time and provide timely assistance.
Cost Coverage: During the warranty period, expenses related to product quality are covered by the company.
In-Warranty Repairs: Within the warranty period, problems caused by improper customer use or environmental factors are repaired by the company free of charge, with materials and parts charged only at cost.
Lifetime Paid Maintenance: For products beyond the warranty period, the company promises to provide lifetime paid maintenance services.
II. Service Philosophy:
The company's service philosophy primarily includes the following aspects:
Resource Support: The company provides ample resources and encourages avenues like reviews to continually improve service.
Quality Management System: The company has established a quality management and assurance system to ensure product quality.
Quality Policy and Objectives: The company has formulated quality policies and quality objectives to guide business operations.
Quality Responsibilities and Authorities: Responsibilities and authorities for quality are defined for each department to ensure accountability for quality.
Internal Communication and Environment: A conducive internal communication channel and environment have been established to promote teamwork and information sharing.
Quality Activities: Each department conducts quality activities according to prescribed procedures, with records kept.
Job Work Standards: Employee job work standards have been established, outlining job responsibilities and work norms.
Employee Training and Development: Employee qualification, competence, and skills training are provided to create a positive development atmosphere.
Technology and Quality Standards: Advanced technology and quality standards are used, and new processes are adopted for design and development work.
Monitoring and Measurement Equipment: Appropriate monitoring and measurement equipment are provided as per product requirements to ensure product quality.
Traceability of Inspection Equipment Standards: Strict measurement equipment standard traceability is established, along with a measurement inspection system and regulations.
Production Process Inspection: Dedicated inspection and measurement personnel conduct inspections to ensure the delivery of compliant products.
These service commitments and service philosophy principles help ensure that the company provides high-quality products and services, meets customer needs, and establishes good customer relationships.
